Legal entities

These General Terms are valid and applicable only for Office 1 Customers - legal entities.

Office 1 (hereafter referred to as O1) is a chain of stores located across the country offering a wide assortment of goods and services. O1 offers the following categories of products and services:

   Stationery

   Articles of paper

   Presentation items

   Office furniture

   Office equipment

   Telecommunication services

   Business and advertising services

   Other

O1 shops are run by different legal entities which hold exclusive rights but conform to uniform standards.

Up-to-date information on supported and offered services can be obtained on O1 website www.office1.bg, via the national telephone number for information and orders 070010700 at the charge of one local call without additional fees and in all of O1 shops. At O1 customers receive services that meet the highest European standards. Highly qualified staff assist customers in choosing the most suitable products for their needs.

I. General provisions

1. O1 General Terms apply to all transactions concluded between O1 and its Customers - legal entities in connection with products and services offered by O1, unless their application is specifically excluded by virtue of a written agreement.

2. The General Terms shall be effective at the earliest as of: (a) an offer submitted by O1; (b) an order of goods/services by the Customer; (c) conclusion of an individual written contract which does not preclude the application of the General Terms; (d) occurrence of another relevant circumstance. For the avoidance of doubt, it is considered that the General Terms are effective no later than as of the moment of delivery of the goods/services.

3. Should any clauses of the General Terms become wholly or partially void, their nullity shall not affect the validity of the remaining clauses or their binding force. The parties shall renegotiate in good faith the terms of any invalid clause and, if an agreement cannot be reached, it shall be replaced by the relevant mandatory provision of law.

4. It is considered that a waiver is in effect for O1 only when the waiver is expressed in writing and is duly signed with explicit reference to the right being waived by O1.

II. Offers and orders

1. O1 offers are binding until expiration of the specified term. The terms of the offers are confidential and apply only to the Customer for whom the offer was drawn up.

Any verbal agreements, including between Customers and employees of O1, shall only be valid after they have been duly acknowledged in writing by O1.

2. A purchase order/request shall be valid for O1 only if:

2.1. it was made via the approved channels of communication: the national telephone number for information and orders (070010700), by fax (070010701), via the website www.office1.bg, via e-mail;

2.2. it has been confirmed by O1 in writing, by telephone or via delivery in accordance with the order.

III. Deliveries

1. The delivery quantity is determined on the basis of the order confirmed by O1. O1 is entitled to make partial deliveries and/or be discharged from its obligation to deliver if there is no sufficient stock of the item in question to satisfy the needs of all Customers, of which the Customer has been notified in advance.

2. Deliveries are made on schedule, according to the existing internal plan for delivery of O1 goods. The Customer will be notified in advance of the time of delivery of the ordered goods unless a different time of delivery has been agreed in writing.

2.1. Office 1 provides free delivery to the Customer's address at the following order amount thresholds for order values above BGN 100.00 (one hundred) inclusive of VAT.

2.2 The cost of deliveries below the thresholds specified in item 2.1 shall be communicated to the Customer on a case-by-case basis.

2.3. Installation costs related to purchase of furniture shall be communicated to the Customer on a case-by-case basis.

3. The risk of accidental loss/damage to the goods as well as the risk of any costs that may arise in connection with the goods, including the cost of their storage, shall pass to the Customer at the time of delivery of the goods. Delivery of the goods to the Customer shall be certified by a bilaterally signed dispatch note, acceptance certificate or another written document of equal value.

4. Acceptance of the goods by the Customer shall be confirmation of the Customer's approval of the quantity, packaging and visual condition of the goods.

5. The Customer shall provide possible assistance to O1 in connection with the delivery, as well as notify it of any circumstances that may hinder delivery.

6. The quality and packaging of delivered goods correspond to usual and customary business practices.

7. The use, treatment, processing /repair/ of the goods is done at Customer's own risk. O1 is not responsible for compliance of the delivered goods with the purposes for which the Customer intends to use them, nor for damages of any kind which may arise as a result of tampering/arbitrary repair undertaken by the Customer. The Customer undertakes to use the goods in accordance with their intended purpose and in compliance with the instructions for use.

8. The products offered by O1 have a level of safety in accordance with the relevant safety standards, operating instructions and any other written instructions given by the manufacturer of the particular product. O1 is not responsible for the Customer's compliance with the applicable safety and environmental standards.

9. O1 is not responsible for non-performance in a broad sense caused by force majeure circumtsances (impediments of an extraordinary nature, incident or other circumstance beyond the control of O1). In the event of force majeure the Customer has no right to cancel/ refuse acceptance of delayed deliveries. The Customer has the right to give O1 a reasonable period of execution after which, in the absence of execution, it has the right to refuse a delivery and/or terminate the contract by written notice with immediate effect.

10. In the event of culpable delay of delivery, the Customer may grant Office 1 an extra period by written notice after whose expiry it may refuse the delivery by written notice with immediate effect. The extra period cannot be shorter than the delivery period.

11. Ownership of the goods is transferred to the Customer with the full payment of all amounts owed by the Customer in terms of its business relations with O1. The Customer has no right to refuse payment for accepted goods by offering to return them to O1.

IV. Prices and payment

1. The Customer shall pay O1 for the goods at the prices in effect on the invoice date or at other prices expressly agreed in advance between the parties in writing. The Customer agrees that O1 may change unilaterally the declared prices of the goods and the change will take effect immediately after the notification, which is deemed to have been made by announcing the new prices on the O1 website or in the respective store. Confirmed orders for delivery of goods are paid for at the prices in effect at the time of confirmation of the order.

2. Payments shall be made upon the issue of the invoice, unless otherwise agreed. If another term is agreed, it shall be indicated in the invoice issued. The payment is first used to cover expenses, then penalties and, finally, the principal. If no payment reason is indicated, the payment is used to settle liabilities in the order of their origination.

V. Claims

1. Claims for deficiencies and other obvious defects may be made in writing upon acceptance of the goods by the Customer. Otherwise, the goods shall be deemed to have been accepted. In the event of a timely, accurate and legitimate claim for defects, O1 shall at its discretion replace the defective goods, supplement the delivery with the missing goods, or compensate the Customer for the deficiencies.

2. Claims for defects that by their nature could not be detected upon visual inspection may be made in writing immediately following their identification, but no later than one month after acceptance of the goods, with the exception of goods which have a commercial guarantee with a specified deadline for making claims. Omission to submit a notification within the above period is equivalent to acceptance of the goods. Claims should be accompanied by relevant evidence and other relevant documentation. To document an identified defect the parties shall sign a statement of findings whereas in the event of disagreement an independent expert/expert commission shall be appointed. In the event of identified defects, O1 may replace the defective goods or compensate the Customer for the deficiencies.

3. Claims for defects in certain goods do not entitle the Customer to refuse subsequent deliveries under the same or other legal arrangement. O1 is not liable for any defects that can be remedied by the Customer without significant effort.

4. In the event of replacement of defective goods, O1 shall determine a reasonable period within which it undertakes to dispose of the rejected goods.

VI. Liability

1. O1 is liable only for damages caused intentionally or through gross negligence in breach of an essential contractual obligation. O1 is liable only for direct damage resulting from a delivery. In the event of a delay in delivery the liability of O1 may not exceed 10% (ten percent) of the value of the delivery based on the invoice.

2. O1 is not liable for delayed acceptance or unjustified refusal to accept the goods by the Customer. In the event of delayed acceptance or unjustified refusal to accept the goods the Customer shall not be relieved of its obligation to pay for the goods delivered to it. The Customer shall pay to O1 all costs incurred as a result of the delayed acceptance and/or unjustified refusal to accept the goods, including, but not limited to, the cost of their storage and transportation.

3. The Customer is not entitled to offset counter claims with O1 unless such offset is agreed in advance and explicitly acknowledged in writing by O1.

4. In the event of late payment, the Customer shall owe O1 a penalty of 0.5% (zero point five percent) of the amount due for each day of delay until the full repayment, unless the parties have agreed on other penalties in writing. This does not deprive O1 of the right to claim the actual damages sustained in excess of the penalty. The Customer shall also bear all costs related to the court or out-of-court collection of the receivables. Payments made in cash to O1 representatives have the effect of settlement of obligations only in case the respective agent has explicit payment entitlements. In the event of delay in payment by more than 20 (twenty) calendar days, O1 shall be entitled to terminate by prior written notice all preferential terms in effect for that Customer, if any, including trade discounts, etc., and at its discretion to cancel the contract unilaterally.

5. O1 may grant the Customer the right to place orders and receive deliveries irrespective of the maturity of payments on invoices already issued whereas in any given period the amount of goods delivered but not yet paid by the Customer may not exceed the amount specified and agreed by the parties recognized as 'Commodity Credit Limit'.

6. If the Commodity Credit Limit is exceeded O1 shall have the right to refuse or delay the execution of an order in process over a specified period of time within which the Customer shall execute the payments for previous deliveries so as to be within the Commodity Credit Limit. O1 has the right to refuse or delay the execution of an ongoing order over a specified period of time and in cases where there is a delay in payment for deliveries already made, irrespective of whether the Commodity Credit Limit has been reached.

7. In the event that O1 and the Customer agree on deferred payment, with a view to ensure the accurate and bona fide execution of the Customer's obligation to pay on time for the goods delivered to it, request the Customer to provide guarantees and/or performance bonds of various forms: promissory note, bank guarantee, pledge, etc. as envisaged by the law, in accordance with the arrangements for an amount equal to the outstanding amount.

VII. Other provisions

1. These General Terms may be modified or supplemented unilaterally by O1 whereas the changes shall be announced on O1 website, www.office1.bg. The date of entry into force of the change/addition shall be explicitly indicated if other than the date of announcement of the change on website of O1. O1 Customers are entitled to request and obtain a copy of the General Terms on hard copy in any store or office of the chain.

2. The Customer's terms of business are not applicable to O1, unless the parties agree otherwise.

3. In all cases of termination of the contract governed by these General Terms, the termination shall have effect in the future and shall not affect the goods accepted by the Customer prior to the date of receipt of the notice.

4. Disputes shall be settled before the court of competent jurisdiction in Sofia.

5. In respect of all issues not settled in these General Terms, the provisions of the effective Bulgarian legislation shall apply.

Panda Cooperative is the owner of USG and Office1 trade marks. The headquarters and address of management of Panda Cooperative, UIC 000885099, are as follows: Sofia 1784, res. area "Mladost", 139 Tsarigradsko shosse Blvd., represented by the Chairman of the Managing Board. USG General Terms are valid and applicable for Customers – wholesalers / legal entities, unincorporated companies and sole proprietors/. Panda Cooperative offers a wide assortment of goods and services in the filed of realisation in the stationery and office industries. Panda Cooperative offers the following categories of products and services:

• Stationery

• Articles of paper

• Presentation items

• Consumer electronics

• Office equipment

• Promotional items and souvenirs

• Other

АUp-to-date information on supported and offered services can be obtained on the websites www.usg.bg and www.office1.bg as well as on the national telephone number for information and orders 070010700 at the charge of one local call without additional fees.

The clients of Panda Cooperative receive services that meet the highest European standards. Highly qualified staff assist customers in choosing the most suitable products for their needs..

I. General Provisions

1. The General Terms of Panda Cooperative shall apply to all transactions with Customers - legal entities for goods and services offered by Panda Cooperative, unless their application is specifically excluded by virtue of a written agreement.

2. The General Terms shall be effective at the earliest as of: (a) submission of an offer; (b) an order of goods/services by the Customer; (c) conclusion of an individual written contract which does not preclude the application of the General Terms; (d) occurrence of another relevant circumstance. For the avoidance of doubt, it is considered that the General Terms are effective no later than as of the moment of delivery of the goods/ services.

3.Should any clauses of the General Terms become wholly or partially void, their nullity shall not affect the validity of the remaining clauses or their binding force. The parties shall renegotiate in good faith the terms of any invalid clause and, if agreement cannot be reached, it shall be replaced by the relevant mandatory provision of law.

4. It is considered that a waiver is in effect for Panda Cooperative:

2.1 only when the waiver is expressed in writing and is duly signed with explicit reference to the right being waived by Panda Cooperative.

2.2. . it is made through the approved means of communication - the national telephone for information and orders - 0700 17 100; by fax ++ 359 2 879 00 25; via the Internet sites www.usg.bg and www.office1.bg;

III. Deliveries

1.The delivery quantity is determined on the basis of the order confirmed by Panda Cooperative. Panda Cooperative is entitled to make partial deliveries and/or be discharged from its obligation to make a delivery if there is no sufficient stock of the item in question to satisfy the needs of all Customers, of which the Customer is notified in advance.

2. Deliveries are made on schedule, according to the existing internal plan for delivery of Panda Cooperative. The customer is notified in advance of the time of delivery of the ordered goods unless a different time of delivery has been agreed in writing.

3.1Office 1 provides free delivery to the Customer's address at the following order amount thresholds for order values:

•above BGN 150.00 (one hundred and fifty) inclusive of VAT. above BGN 300.00 (three hundred) inclusive of VAT.

The cost of deliveries below the thresholds specified in item 3.1 shall be communicated to the Customer on a case-by-case basis.

Installation costs related to purchase of furniture shall be communicated to the Customer on a case-by-case basis.

4.The risk of accidental destruction/ damage to the goods as well as the risk of any costs that may arise in connection with the goods, including the cost of their storage, shall pass to the Customer at the time of delivery of the goods. Delivery of the goods to the Customer shall be certified by a bilaterally signed dispatch note, acceptance certificate, invoice or another written document of equal value.

5. Acceptance of the goods by the Customer shall be confirmation of the Customer's approval of the quantity, packaging and visual condition of the goods.

6. The Customer shall provide possible assistance to Panda Cooperative in connection with the delivery, as well as notify it of any circumstances that may hinder delivery.

7. The quality and packaging of delivered goods correspond to usual and customary business practices.

8. The use, treatment, processing /repair/ of the goods is done at Customer's own risk. Panda Cooperative is not responsible for compliance of the delivered goods with the purposes for which the Customer intends to use them, nor for damages of any kind which may arise as a result of tampering/ arbitrary repair undertaken by the Customer. The Customer undertakes to use the goods in accordance with their intended purpose and in compliance with the instructions for use.

9. The products offered by Panda Cooperative have a level of safety in accordance with the relevant safety standards, operating instructions and any other written instructions given by the manufacturer of the particular product. Panda Cooperative is not responsible for the Customer's compliance with the applicable safety and environmental standards.

10.USG is not liable for non-performance in a broad sense caused by force majeure circumtsances (impediments of an extraordinary nature, incident or other circumstance beyond the control of Panda Cooperative). In the event of force majeure the Customer has no right to cancel/ refuse acceptance of delayed deliveries. The Customer has the right to give Panda Cooperative a reasonable period of execution after which, in the absence of execution, it has the right to refuse a delivery and/ or terminate the contract by written notice with immediate effect..

11. Ownership of the goods is transferred to the Customer with the full payment of all amounts owed by the Customer in terms of its business relations with Panda Cooperative. The Customer has no right to refuse payment for accepted goods by offering to return them to Panda Cooperative.

IV. Prices and payment

1.The Customer shall pay Panda Cooperative for the goods at the prices in effect on the invoice date or at other prices expressly agreed in advance between the parties in writing. All prices quoted in the E-store of Panda Cooperative are exclusive of VAT. The Customer agrees that Panda Cooperative may change unilaterally the stated prices of the goods and the change shall take effect immediately after the notification which is deemed to have been made by announcing the new prices on the website of Panda Cooperative or at the time of placing the order. Confirmed orders for delivery of goods are paid for at the prices in effect at the time of confirmation of the order.

2. Payments shall be made upon the issue of the invoice, unless otherwise agreed. If another term is agreed, it shall be indicated in the invoice issued. The payment is first used to cover any accrued expenses, then penalties and, finally, the principal. If no payment reason is indicated, the payment is used to settle liabilities in the order of their origination.

V. Claims

1.Claims for defects and other obvious defects may be made in writing upon acceptance of the goods by the Customer. Otherwise, the goods shall be deemed to have been accepted. In the event of a timely, accurate and legitimate claim for defects, Panda Cooperative shall at its discretion replace the defective goods, supplement the delivery with the missing goods, or compensate the Customer for the deficiencies

2 Claims for defects that by their nature could not be detected upon visual inspection may be made in writing immediately following their identification, but no later than fifteen days after acceptance of the goods, with the exception of goods which have a commercial guarantee with a specified deadline for making claims. Omission to submit a notification within the above period is equivalent to acceptance of...

3. Рекламацията за недостатъци на определена стоки не дава право на Клиента да отказва последващи доставки по същото или друго правоотношение. Кооперация „Панда“не отговаря за недостатъци, които могат да бъдат отстранени от Клиента без значителни усилия.

4. В случай на замяна на стоки с недостатъци, Кооперация „Панда“ определя разумен срок, в който се задължава да се разпореди с рекламираните стоки. 

VI. Отговорност

1. Кооперация „Панда“ отговаря само за вреди, причинени умишлено или при груба небрежност, при нарушение на съществено договорно задължение. Кооперация „Панда“ носи отговорност само за преките вреди от доставката. В случай на забава за доставка, отговорността на Кооперация „Панда“ не може да надвишава 10 % (десет процента) от стойността на доставката, съгласно издадената фактура.

2. Кооперация „Панда“ не носи отговорност за забавено приемане или необоснован отказ за приемане на стоки от Клиента. При забава за приемане и/или необоснован отказ за приемане на стоки, Клиентът не се освобождава от задължението си за заплащане на доставените му стоки. Клиентът заплаща на Кооперация „Панда“ всички произтекли разходи от неоснователния отказ и/или забава за приемане на стоките, включително но не изчерпателно разходите за тяхното съхранение и транспортиране.

3. Клиентът няма право да прихваща свои вземания с вземания на Кооперация „Панда“ , освен ако същите не са предварително договорени и изрично писмено признати от Кооперация „Панда“.

4. В случай на забава на плащане, Клиентът дължи на Кооперация „Панда“  неустойка в размер на 0,5 % (нула цяло и пет десети процента) от стойността на дължимата сума за всеки ден забава до окончателното и изплащане, освен ако страните писмено не са уговорили помежду си друга неустойка. Това не лишава Кооперация „Панда“ от правото да претендира реално претърпените вреди, надвишаващи размера на неустойката. Клиентът заплаща и всички разходи, свързани със съдебното и/или извънсъдебното събиране на вземанията. Плащания, извършени в брой на представители на Кооперация „Панда“ имат погасителен ефект само когато съответният представител разполага с изрични правомощия за получаване на плащания. В случай на забава за плащане на дължими суми с повече от 20 (двадесет) календарни дни, Кооперация „Панда“ има право да прекрати чрез отправяне на писмено предизвестие с незабавно действие, всички преференциални условия, в полза на Клиента, ако са уговорени такива, в това число търговски отстъпки и др., както така и по своя преценка да прекрати едностранно договора.

5. Кооперация „Панда“ може да предостави правото на Клиента да прави заявки и да получава доставки без оглед на падежите на плащанията по вече издадени фактури, като във всеки един период от време сумата на доставените, но все още незаплатени стоки от Клиента не може да надхвърля изрично посочената сума, която страните наричат помежду си и приемат за “стоков кредитен лимит”.

6. При надхвърляне на стоковия кредитен лимит, Кооперация „Панда“  има право да откаже или забави изпълнението на текуща заявка за определен от него срок, в който Клиентът трябва да извърши плащания по предходни доставки, така че да попадне в рамките на стоковия кредитен лимит. Кооперация „Панда“ има право да откаже или забави изпълнението на текуща заявка за определен от него срок и в случаите, когато е налице забава в плащането на вече извършени доставки, независимо дали е достигнат стоковия кредитен лимит или не.

7. В случай, че Кооперация „Панда“  и Клиентът постигнат съгласие за отложено плащане, с оглед точното и добросъвестно изпълнение на задълженията на Клиента за заплащане в срок да доставените му стоки, да поиска от Клиента да предостави гаранции на Кооперация „Панда“ гаранции и/или обезпечения за добро изпълнение, които могат да бъдат под различна, предвидена в действащото законодателство форма – запис на заповед, банкова гаранция, залог и др. подобни, съобразно договореното и за сума равна на задължението.

VII. Други разпоредби

1. Настоящите Общи условия могат да бъдат променяни или допълвани едностранно от Кооперация „Панда“ , като промените се обявяват в Интернет страницата на Кооперация „Панда“ - www.office1.bg. Датата на влизане в сила на промяната/допълнението се указва изрично, в случай че е различна от датата на обявяване в Интернет страницата на Кооперация „Панда“ . Клиентите на Кооперация „Панда“ имат право да поискат и получат копие от Общите условия на хартиен носител във всеки магазин или офис на веригата.

2. Търговските условия на Клиента не са приложими за Кооперация „Панда“ , освен ако страните не уговорят писмено друго.

3. В уредените с тези общи условия случаи на прекратяване на договора, прекратяването има действие за напред и не засяга стоките, които са приети от Клиента преди датата на получаване на известието.

4. Съдебните спорове се уреждат пред родово компетентния съд в град София.

5. За неуредените в тези Общи условия въпроси се прилага действащото българско законодателство.

QUALITY, ENVIRONMENT, HEALTH & SAFETY POLICY

OF PANDA COOPERATION - SOFIA

Panda Cooperation since its first presentation on the Bulgarian market in 1991 has been successfully developing thanks to our constant desire to research and meet the requirements of our customers through the products and services we offer.

In the modern market conditions with the increasing competition on the market and increasing requirements of the users, the management estimates that for the successful business and the sustainable development of the organization a policy is based, which is based on the principle

CONSUMER, STAFF AND ENVIRONMENT ORIENTATION, - CONTINUOUS FULFILLMENT OF THEIR REQUIREMENTS AND EXPECTATIONS REGARDING THE OFFERED PRODUCTS AND SERVICES, FOR ENSURING A SAFE WORKING ENVIRONMENT AND CONTRIBUTION TO ENVIRONMENTAL PROTECTION!

The Quality, Environment, Health and Safety Policy of Panda Cooperation covers:

q  Defining the context of the organization that influences the quality, environment, occupational health and safety, as well as to reflect the changes in it.

q  Determining the risks and opportunities for the processes, occupational health and safety and activities of the organization, but at the same time to plan and implement the necessary arrangements to treat/achieve them.

q  Setting annually measurable goals for quality, occupational health and safety and the environment in order to continuously improve and develop the organization.

q  Active participation of the Management Staff, who must set goals, guidelines and tasks and create an environment in which staff are able to actively contribute to the achievement of measurable goals in terms of quality, environment and health and safety.

q  Involving staff at all levels and using their potential for the benefit of the organization, ensuring measurable goals, their continuous training and maintenance, and increasing the competence of all employees.

q  Continuous market share expansion, anticipating and responding to new trends.

q  Continuous introduction of new competitive services and products.

q  Undertaking targeted actions to achieve compliance with the requirements of consumers and stakeholders, compliance with legal provisions, increasing the efficiency of the quality management system, environment and occupational health and safety, planning and implementation of continuous improvements.

q  Building mutually beneficial relationships with our suppliers, customers and contractors.

q  Limiting and if possible, preventing harmful effects on the environment as a result of our products and services.

q  Improving the environmental performance, expressed in efficient management and limiting the amount of waste generated and increasing the efficiency of energy and resource use.

q  Strengthening the personal responsibility of employees to protect the environment;

q  Consulting and participation of workers and workers' representatives, where available.

q  Encourage workers to report incidents in a timely manner.

q  Targeted actions towards the users of our products and services to increase their environmental awareness by providing collection points for obsolete electrical and electronic equipment and batteries on our sites, online orders and issuing electronic invoices.

q  Efficient management of occupational health and safety, expressed in the prevention of accidents at work, prevention of potential accidents, deteriorating health, prevention of the spread of infections, diseases, etc.

q  Maintaining safe and without health risks the available equipment, means of access to the workplace, emergency exits and fire-fighting equipment, etc.

q  Maintaining an up-to-date Policy in a documented form - announced, understood and applied in the company.

q  Dissemination of this Policy among employees and its provision to external stakeholders of the organization's activities, upon request.

q  The Policy is reviewed at least once a year, during a review by the Management.

The Chairperson of the Management Board and the Management Committee are responsible for the implementation and maintenance Quality, Environment, Health and Safety Policy and are committed to continuous improvement of the management system for environment, occupational health and safety, as well as ensure its implementation. by company employees.

The Management of PANDA COOPERATION DECLARES its participation and responsibility in the implementation of the announced Quality, Environment, Health and Safety Policy

22.05.2020                                                                                                Elka Kamenova-Tsankova

                                                                          Chair of the Management Board

                                                                                                 of Panda Cooperation